At FUSO, we are consistently focused on providing our best service to fulfill our customer’s satisfaction.
To accomplish this goal, we continuously train our mechanics team as well as our service and parts sales team throughout the year. As part of our special training, a “Service Contest” is held every year to improve the skills of our service teams. In this context the “Customer Service Contest 2016” took place with participants from the FUSO technician team and service and parts sales team – all in one to fulfill our customer’s satisfaction level at the highest.
Genuine Services
Our highly skilled and specially trained technicians in our extensive network of service centers spread across more than 160 countries are ready to address all your service needs with the highest grade of quality and reliability. We continuously look to improve ourselves to offer you the best value for your money.
Promises
Responsive and responsible customer care is a FUSO hallmark.
With the closest dealership network in Japan and a global network of excellent distributors and service partners, FUSO customers can rest assured that their vehicles are always be maintained in excellent working, profit generating condition.
Our “WE PROMISE”* service concept ensures a consistently high genuine service experience for customers in order not only to keep their vehicles running smoothly but also to minimize its downtime by having essential maintenance properly implemented together with high quality of genuine parts on customer’s vehicles.
*Available in participating markets. For more information please contact your local dealer.
Inspection and Maintenance
Please be sure to conduct below inspection and maintenance including Legal inspection items and Manufacturer designated items, based on the Owner’s Handbook and/or Service Booklet equipped in your vehicle, for lasting safety and comfort with your vehicle.
1. Daily inspection (pre-operational)
2. New Vehicle inspection (1,000km, 5,000km)
3. Periodical inspection Legal inspection (Regulated by local law, if applicable) Manufacturer designated inspection (Designated by MFTBC)
4. Periodical replacement parts
How and when to inspect/service your vehicle for daily inspections (pre-operational) and oil/lubricants are written in the Owner’s Handbook summarized as inspection procedure. When the workshop is to conduct the maintenance, please consult with the MFTBC authorized workshop, present the Owner’s Handbook and/or Service Booklet for the workshop to record the maintenance condition. This record must be filled and certified by the MFTBC authorized workshop. In the case any other documents/records than “Periodical Inspection Record” are to be used, please keep them always together with the Owner’s Handbook and/or Service Booklet.
Recording Results of inspection and maintenance
Periodical Inspection and Maintenance Record
Record actual conditions of Periodical inspection and maintenance including Manufacturer designated inspection items.
Periodical Inspection Record
Record results of New vehicle inspection and Periodical inspection in addition to outline of the maintenance.
Any other Maintenance Record
Record replacements of oils/elements, etc. and actual condition of extraordinary maintenance.
When inspection and maintenance are performed, results must be recorded in the Owner’s Handbook and/or Service Booklet which is to be used as a lifetime logbook of the vehicle.
Inspection Record of Severe Conditions
(if applicable)
Record actual conditions at the time of use under severe conditions.
Please be reminded and utilize the below record sheets included in the Owner’s Handbook and/or Service Booklet to record the inspection and maintenance results.
Inspection and maintenance are important to maintain your vehicle in the best condition, however, to keep the record is just as important. Keeping all updated results including any minor inspection and maintenance performed by you, enables appropriate maintenance and management.
The owner of the truck is fully responsible for proper inspection and maintenance. Owner’s Handbook and/or Service Booklet is the guidebook for this purpose. When inspection and maintenance are performed, results must be recorded in the Owner’s Handbook and/or Service Booklet which is to be used as a lifetime logbook of the vehicle.
MFTBC reserves the right to void any warranty if the periodical inspection designated by MFTBC is not carried out according to the MFTBC guideline.
The FUSO Maintenance Guidebook is the guide for periodic maintenance from a technical point of view. To extend the life of your truck, minimize problems and increase driving safety, follow the instructions of the SERVICE BOOKLET by using FUSO Maintenance Guidebook as a reference.
The Service Booklet
The Service Booklet contains the warranty on new vehicle and inspection/ maintenance schedules together with information and suggestions, which will help to always maintain the vehicle in good condition. It is provided with every new vehicle.
